Try the following quick steps before calling for help, the problem could be very simple and we want you to avoid unnecessarily calling out maintenance personnel which can attract fees.
Double check the following points:
- Have you checked your fuse box? There may have been a power overload, meaning the safety switch would have been activated which now needs resetting.
- If renting a unit, double check with your neighbour to see if their power is also disconnected. It may be the buildings body corporate that needs to be contacted for a solution.
- There may be a fault in the street. If this is the case, then contact Western Power on 13 13 51 (please also note that even though Synergy may be your energy retailer, Western Power is the network provider, and so you will need to contact them regarding electricity faults).
- Have you checked if one of your appliances is faulty? You can do this by completing the following steps:
- Unplug all appliances within the property, then reset the safety switch within your property’s metre box.
- If the safety switch trips or blows again with nothing plugged in, then contact Clear Property Management. If the power is still on with nothing plugged in, it is likely you have a faulty appliance.
- Once you have unplugged all of your appliances and have reset the safety switch, start plugging in your appliances one by one. For example: plug in your toaster and check the safety switch has not clicked off. If the safety switch does click off you know that there is a fault with your toaster and you need to get it replaced or repaired.
- Otherwise disconnect the toaster and plug in the kettle and continue the same process checking all of your appliances until the faulty appliance is located and trips the power.
If an electrician is called out to fix the problem and finds the fault is with one of your appliances, you will be charged the electricians call out fee.
- Have you checked your property’s fuse box? If there has been a power overload the safety switch may need to be reset. Refer to ‘No Electricity?’ section directly below.
- Have you replaced the light bulbs (and starters if you have fluro tube lights)?
Is the hot water system gas or electric? Have you arranged connection for gas and electricity?
If you have an electric hot water system:
- Have you checked to see if your hot water system needs refilling/topping up? There is normally a copper valve on electric hot water systems and an overflow pipe. This needs to be carried out every six months or so.
- Have you checked the fuse in the metre box? This may have been turned off by mistake.
- Have you checked that the water tap on the hot water system itself is turned on?
If you have a gas hot water system:
- Have you checked to see if the pilot light has gone out? Most units are easily relit, follow the instructions normally located on the inside of the system.
- If you have gas cylinders, are they empty?
- Have you checked the connections to make sure they are not loose or dirty? Sometimes pulling the stove element out and cleaning them and putting back in again can fix the problem. Please remember to switch off the power to the stove prior to touching the elements.
- Some stoves have isolation on/off switches, usually on the wall near the stove.
Run through the following steps:
- That the power is connected
- The water taps are turned on
- The load of clothes are not off balance or too heavy
- Lid is connecting with on / off switch when closing
- Hoses are securely attached (if leaking, check hoses for splits or punctures)
Run through the following steps:
- Sufficient water level, if the water level is too low it doesn’t allow for water to flow into the system through the skimmer boxes, meaning the water doesn’t filter.
- No metal object or corrosive materials are to be allowed in the pool as this can lead to marks and stains on the pools surface.
- Clear all debris at least once a week. Check if there is a debris build up around the pump or in the pumps debris catch located adjacent to the water feed for the pump, clear any debris from this catch.
- Make sure the pump is working and not making any abnormal noises.
*Have you changed the taps washers?
If you’re still having a problems
You can log a maintenance request via one of the following ways:
- You can log a maintenance request by filling out this PDF Attachment – Maintenance Request Form – Clear Property Management and emailing it directly to your property manager.
- Contact your property manager on their mobile directly or via the office number on (08) 6420 9944
- Send through your completed form to firstname.lastname@example.org
If you can’t view the above PDF attachments, you can download Adobe PDF Reader by following this Website Link – Adobe PDF Reader.
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